1. Cleaning Schedule

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Your regular window cleaning service will be carried out approximately every 5 or 10 weeks, depending on the schedule agreed with you. While we aim to maintain a consistent schedule, cleaning dates may occasionally vary due to holidays, severe weather conditions, operational requirements, or unforeseen circumstances.

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2. Appointment Changes & Cancellations

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We pride ourselves on providing a reliable and regular service and appreciate our customers cooperation in helping us maintain our schedule.

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If you need to postpone or cancel a clean, please provide at least 7 days notice. Unfortunately, cancellations made within 7 days of your scheduled clean may be charged at the full cleaning price, as it is often not possible to arrange alternative work at short notice.

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We operate throughout the year and work in most weather conditions.

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3. Property Access

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Access to all areas required for cleaning must be available from 8:00am onwards on the day of your visit.

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Where access is restricted by locked gates or similar, we will normally send a text message the evening before your scheduled clean. If access is unavailable when we arrive, we will clean any accessible windows and the full service charge may still apply.

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4. Payments

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Regular window cleaning services are paid via Direct Debit.

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Payment will normally be collected approximately 3 working days after your clean has been completed. The exact collection date will be confirmed by email after each payment request is processed.

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All Direct Debit payments are protected by the Direct Debit Guarantee.

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5. Clean Guarantee

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We offer a 24-hour Clean Guarantee on all window cleaning visits.

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If you are unhappy with the quality of your clean for any reason, please contact us within 24 hours and we will make every reasonable effort to resolve the issue as quickly as possible.

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6. Scope of Service​

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Unless otherwise agreed, our standard service includes cleaning:

• External window glass

• Window frames

• Window sills

• External doors

 

Our standard window cleaning service does not include:

• Internal window cleaning

• Conservatory roof cleaning

• Roof windows or skylights (unless specifically quoted)

• Removal of paint, render, cement, building residue or installation stickers

 

If your property is newly built or has recently undergone construction or maintenance work, any builders' residue should be removed by the relevant contractor before regular cleaning commences.

 

We cannot accept responsibility for permanent staining, hard water marks, glass defects, scratches, or marks resulting from hot tubs, sprinklers, hosepipes, or other external sources.

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7. Pricing

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The price quoted for your service will remain fixed for a minimum period of 12 months.

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Following this period, prices may be reviewed annually in line with inflation, increases in operating costs, or changes to service requirements. Any revised pricing will take effect on or after 31 March each year.

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8. Ending Your Service

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We kindly ask customers to commit to a minimum of three cleans before cancelling their regular service.

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After this period, you may cancel at any time by providing 28 days' notice via email or text message.