1.1 Scheduling: Your cleans will be carried out either every 5 to 6 weeks or 10 to 12 weeks, however, your clean may be re planned for holidays etc and the exact day or week may vary.

1.2 Appointments: We pride ourselves on being regular and reliable and we appreciate our customers respecting this too. We work in all weather’s and all year round. If for any reason you can’t go ahead with your clean you need to contact us a week prior to your clean. The day of the appointment or once we turn up is too late for us to schedule alternative work and we reserve the right to charge you full price for the clean if you do not provide sufficient notice.

1.3 Accessing Your Property: Access must be available on the day. If we can’t access your property we will clean as many windows as possible and charge accordingly. Repeated failure to provide access will result in the following decision being made at our discretion: Either your full payment will be charged and/or we will terminate your service without further warning.

1.4 Payments: We only accept Direct Debit payments for this service. Your payments will be collected approximately 3 working days after your clean has been completed. The exact date will be confirmed by email after we process each payment. Payments are protected by the Direct Debit Guarantee.

1.5 Clean Guarantee: Your cleans are guaranteed for 24 hours regardless of weather conditions - if you have any issues, please get in touch as we do all we can to put it right as soon as possible.

1.6 Ending Your Service: Whilst we ask that you are prepared to commit to at least three cleans, you can cancel at any time after this by providing 28 days notice by email or text message.